What If Things Go Wrong With Your Rental?

Our equipment rarely fails. It is our aim to replace any faulty unit with another working one to you in the next working day after receiving the alleged faulty unit at our workshops.

If you are in the Vancouver area, please inform us about your rental problem and we will try our best to solve the problem as fast and stress free as possible. During our 8 years of rental history, proudly, we have never had an equipment fail on our customers, but if anything does happen, we do offer a replacement of the same or equivalent equipment, in case of failure.

Outside of the Vancouver area, the onus is on you to return the equipment in a fully insured postal service. When you are outside of the area, you may want to ship the equipment to our location. As soon as we receive the equipment, we will ship the replacement to you with priority shipping. (You are responsible for the shipping cost to Vancouver.)

If after registering a problem, we have not advised solution, or repaired/replaced/shipped the equivalent equipment to the specification of your original rental or better, you can cancel the rental and we will refund your deposit and any other fees paid for the rental in advance.

Delivery and Setup

From a boardroom presentation to a trade show, annual company event, or even a party, the Presentation Rentals team delivers the equipment you need and provides on-site setup and support services to contribute to the success of your next event.

We deliver to the following locations:

All corporate clients and individuals within the Vancouver and surrounding cities like North Vancouver, Surrey, Burnaby, Richmond, Etc.
Restaurant, Hotel & meeting facilities.
Conference, trade show, and exhibition centers.

Delivery and pick-up rates are based on proximity of your event location to our offices, and whether or not the delivery and pick-up time is during normal business hours of 10am-6pm Monday through Friday. Delivery rates will vary between offices. Please call for a specific delivery and pick-up quote.

Please call us to discuss your rental needs. 604 682-5240 OR 604 317-2799 Monday to Friday: 10am to 6pm - Saturday and Sunday 12PM TO 5PM (from May 1 to Sep 30)